Our friendly and dedicated team is happy to assist with:

• Product inquiries – Not sure which option is right for you? We’re happy to guide you!

• Order support – Need help with tracking, shipping, or changes to your order? Just let us know.

• General questions & feedback – We love hearing from our customers and are always here to help.

Simply reach out, and we’ll get back to you as soon as possible. Your satisfaction is our priority!

Note: Due to the overwhelming demand from our Buy 1 Get 1 offer, shipping times may be slightly delayed as we process a high volume of orders. We appreciate your patience and understanding!

Frequently Asked Questions

How long does shipping take?

Standard Shipping: 2-4 business days (Free)

Express Shipping: 1-2 business days (£7.00)

FedEx Insured Shipping: 1-2 business days (£12.00)

Please note that processing times are 1-2 business days, and during peak periods (sales or holidays), delivery may take slightly longer.

How can I track my order?

Once your order has been shipped, you’ll receive an email with your tracking number and a link to track your shipment.

Alternatively, you can visit our Order Lookup page and enter your tracking number to check the status of your delivery.

Can I change my order details after placing it?

Yes! If you need to change the color, update your address, or modify your order, please contact us as soon as possible at info@calmaraofficial.com or via the contact formular below.

Once an order has been processed and shipped, we may no longer be able to make changes.

Make sure to mention your order number for faster assistance

What if I ordered the wrong item or color?

If your order hasn’t been processed yet, we can update the color or product for you. J

ust send us an email with your order number and the changes you’d like to make.

What is your return policy?

We offer a 30-day return policy. If you’re not completely satisfied with your order, you can return it for a refund or exchange.

Items must be unused and in their original packaging.

How do I start a return?

Simply email info@calmaraofficial.com with your order number and reason for return.

We will guide you through the process.

What if my item is damaged or incorrect?

If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the issue, and we will make it right.

How can I collaborate with Calmara or create content for you?

We’re always excited to connect with creators, influencers, and brand ambassadors who share our passion for wellness and magnotherapy! If you’re interested in collaborating, creating content, or becoming a Calmara partner, please reach out to us at info@calmaraofficial.com with details about your audience and content style.


We offer opportunities for sponsored content, affiliate partnerships, and exclusive collaborations—let’s create something amazing together!

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